0

Discussion topic: Get rid of sky

Reply
This message was authored by Daz1965 This message was authored by: Daz1965

Get rid of sky

The technology with sky q and mini is so antiquated and totally unreliable.  It's only ok if you have no extra minis and just the  main box.  Even that is unreliable unless your broadband is in close proximity to the  sky q box.  Don't waste your money.  I've had sky for several years,  enough is enough   it's going. 

Reply

All Replies

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Get rid of sky

Posted by a Superuser, not a Sky employee. Find out more

Rock solid here but ymmv

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Get rid of sky

Posted by a Superuser, not a Sky employee. Find out more

@Daz1965 

No problems here either. Have you explained your reliability issues to Sky so that they can look to resolve the problem with your set up?

If you've set your mind on cancelling, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

Return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

 

Keep your viewing card in case you change your mind in the future. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Get rid of sky

Posted by a Superuser, not a Sky employee. Find out more

@Daz1965  No problems here either with Sky Q main box connected to router via WiFi, one mini box and no booster required.

I am just another Sky customer!
This message was authored by SKP This message was authored by: SKP

Re: Get rid of sky

We're had and are having many issues with sky minis...... its a nightly event right now.  Rebooting several times an evening..... enough is enough.

This message was authored by Laing1 This message was authored by: Laing1

Re: Get rid of sky

Posted by a Superuser, not a Sky employee. Find out more

@SKP wrote:

We're had and are having many issues with sky minis...... its a nightly event right now.  Rebooting several times an evening..... enough is enough.


@SKP what have Sky said have they sent an engineer out in case you need a booster ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by SKP This message was authored by: SKP

Re: Get rid of sky

We have a booster..   thinking of moving to Virigin.  Been going on for months now....... tried EVERYTHING suggested.   Only so much of my life I'm will to give up to this issue. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Get rid of sky

Posted by a Superuser, not a Sky employee. Find out more

@SKP wrote:

We have a booster..   thinking of moving to Virigin.  Been going on for months now....... tried EVERYTHING suggested.   Only so much of my life I'm will to give up to this issue. 


@SKP have you had replacement boxes ? 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by SKP This message was authored by: SKP

Re: Get rid of sky

No..... we have 3 minis and it's all of them

This message was authored by Chodley This message was authored by: Chodley

Re: Get rid of sky

Posted by a Superuser, not a Sky employee. Find out more

Have you tried powerlines? Only way I could make it work.

This message was authored by SKP This message was authored by: SKP

Re: Get rid of sky

No.... are going to try a second booster and then we'll investigate down that avenue.  Thanks for this and will certainly keep you posted.

 

This message was authored by SKP This message was authored by: SKP

Re: Get rid of sky

Do they have to be plugged direct into socket or can they go in an adapter? 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Get rid of sky

Posted by a Superuser, not a Sky employee. Find out more

@SKP 

 

For PLC (Powerline) adapters, manufacturers suggest direct into wall sockets is optimal because the wiring in some extension bars (particularly those with surge protection) may impede data speed.

 

There shouldn't be any affect on WiFi-only repeaters, although conceivably a dodgy multiway might be generating adverse EMF.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by SKP This message was authored by: SKP

Re: Get rid of sky

Thank you 🙏 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion