24 Mar 2024 10:47 PM
The technology with sky q and mini is so antiquated and totally unreliable. It's only ok if you have no extra minis and just the main box. Even that is unreliable unless your broadband is in close proximity to the sky q box. Don't waste your money. I've had sky for several years, enough is enough it's going.
24 Mar 2024 11:12 PM
Posted by a Superuser, not a Sky employee. Find out moreRock solid here but ymmv
25 Mar 2024 04:41 AM
Posted by a Superuser, not a Sky employee. Find out moreNo problems here either. Have you explained your reliability issues to Sky so that they can look to resolve the problem with your set up?
If you've set your mind on cancelling, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.
Return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.
Keep your viewing card in case you change your mind in the future.
25 Mar 2024 07:45 AM
Posted by a Superuser, not a Sky employee. Find out more@Daz1965 No problems here either with Sky Q main box connected to router via WiFi, one mini box and no booster required.
21 Oct 2024 06:49 PM
We're had and are having many issues with sky minis...... its a nightly event right now. Rebooting several times an evening..... enough is enough.
21 Oct 2024 08:05 PM
Posted by a Superuser, not a Sky employee. Find out more
@SKP wrote:
We're had and are having many issues with sky minis...... its a nightly event right now. Rebooting several times an evening..... enough is enough.
@SKP what have Sky said have they sent an engineer out in case you need a booster ?
21 Oct 2024 08:28 PM
We have a booster.. thinking of moving to Virigin. Been going on for months now....... tried EVERYTHING suggested. Only so much of my life I'm will to give up to this issue.
21 Oct 2024 09:14 PM
Posted by a Superuser, not a Sky employee. Find out more
@SKP wrote:
We have a booster.. thinking of moving to Virigin. Been going on for months now....... tried EVERYTHING suggested. Only so much of my life I'm will to give up to this issue.
@SKP have you had replacement boxes ?
21 Oct 2024 10:40 PM
No..... we have 3 minis and it's all of them
22 Oct 2024 05:22 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried powerlines? Only way I could make it work.
22 Oct 2024 08:32 AM
No.... are going to try a second booster and then we'll investigate down that avenue. Thanks for this and will certainly keep you posted.
22 Oct 2024 11:41 AM
Do they have to be plugged direct into socket or can they go in an adapter?
22 Oct 2024 12:20 PM - last edited: 22 Oct 2024 01:42 PM
Posted by a Superuser, not a Sky employee. Find out more
For PLC (Powerline) adapters, manufacturers suggest direct into wall sockets is optimal because the wiring in some extension bars (particularly those with surge protection) may impede data speed.
There shouldn't be any affect on WiFi-only repeaters, although conceivably a dodgy multiway might be generating adverse EMF.
22 Oct 2024 12:39 PM
Thank you 🙏
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