Frustrated with sky

[JohnnyPGood]

Is anyone else frustrated by sky. What used to be a high quality service is slowly degrading piece by piece.

So little decent content. Prices through the roof. Sky Q box constantly disconnecting from Wi-Fi. Customer service almost impossible to reach as they force you to the website by reducing support hours. More and more adverts and manipulations everywhere you look. Not very VIP.

I'm currently being charged 25% more than a new customer would be because I haven't proactively negotiated with them. And it's nearly impossible to speak to someone about it outside work hours without waiting an eternity on hold.

If Virgin weren't just as bad, I have signed up for them instead. Rather than do that, I'm going to give up on the lot and spend my time somewhere else.

[Chodley]

Ok. A reasonable decision in the circumstances.

You'll still need to talk to them to cancel anyway though 😉

[bob1234]

---

@Chodley wrote:

Ok. A reasonable decision in the circumstances.

You'll still need to talk to them to cancel anyway though 😉

---

@JohnnyPGoodIf you don't want to phone to cancel, you can always write to them. Address in the T&Cs. Sky will act from the day received. You still need to give 31 days notice and send the letter so you get confirmation of delivery.

[statler]

i think all of your points are valid. Currently my sky bill is more than my elec/gas direct debit and thats without any sport. Content generally has decreased. When i look on my recordings 95% is on terrestrial tv. yes the box is very convenient but is it worth £108 per month including broadband and this is while im contracted in to their great deals apparently. think its time for a break away at the end of my contract in august. Leave all the cheap deals to new subscribers

[Chodley]

"Currently my sky bill is more than my elec/gas direct debit and thats without any sport."

??! How do you manage that? My Sky bill is less than a third of my energy DD. AND we have solar (although both have EVs but it's the gas that's ££££)

[statler]

easily. my gas and electric direct debit is £87 pounds a month, admittedly ive avoided all the price increases as i have a 2 year fixed deal which expires in august. just luck the deal was offered and i took it. so paying £100 plus for sky tv and broadband seems a little bizarre, on top of that i have itvx, prime and netflix on additional subscriptions on top so keeping our house entertained is quite expensive. Whilst sky can only broadcast the movies that are made and since covid production has been poor, i havent watched a film on there for atleast 6 months, not a good investment at £18 a month

[steve30x]

|I agree. On tuesday I contacted SKY Via Facebook messenger. As of now they still haven't read the message. The engineer was here to upgrade my box but he put in an old 2TB Box that doesn't support HDR. I thought if I was lucky SKY might get back to me while he was here and they would ask him to put in the correct box. I then wanted to call sky and their phone number is hard to find on the website. I finally found the phone number just as the engineer was driving away and I had to jump through hoops to get a human on the phone.

I was on the phone to SKY for nearly an hour trying to get this resolved but the two people including a technical advisor who if is in the technical department should know what he is talking about didn't realise HDR was different to 4K.

Anyway he told me to leave it with him and he will call me some time bfore closing on tuesday or early yesterday. He was going to his boss to see if they can change the box for me.

They still haven't called me back and I really don't want to have to call them again because its bloody hard to get an actual human on the phone instead of an AI.