0

Discussion topic: Frequent disconnecting

Reply
This message was authored by NigelL60 This message was authored by: NigelL60

Frequent disconnecting

Have SkyQ box plus 2 mini boxes - disconnecting most days, do we need a booster?

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Frequent disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@NigelL60 wrote:

Have SkyQ box plus 2 mini boxes - disconnecting most days, do we need a booster?


@NigelL60 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooting the mini boxes

 

If that hasn't helped then you may need a booster which you will need to contact Sky for 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion