Faulty sky box/viewing card

[Zita87]

Keep having to remove and insert viewing card to view my channels. I pay for sky cinema but its not letting me watch any movies and keeps telling me to "upgrade my package" when I already have sky cinema. Something is wrong with the viewing card and/or sky box. Trying to get through to an actual person instead of a BOT is hard! I want to speak to an actual person to sort this. Help please

[Mr+Flibbles+86]

Hi there @Zita87, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.