Faulty Sky’s box

[Three+Rivers]

My sky q box goes off at least three times a day screen says hdmi signal lost I've replaced the hdmi lead updated software unplugged everything and it's still going off which is very annoying I'm paying for an inadequate service I never had any problems with the old sky had box

[Laing1]

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@Three+Rivers wrote:

My sky q box goes off at least three times a day screen says hdmi signal lost I've replaced the hdmi lead updated software unplugged everything and it's still going off which is very annoying I'm paying for an inadequate service I never had any problems with the old sky had box

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@Three+Rivers You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

Failing that you might need a replacement box which you would need to contact Sky for 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag