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Discussion topic: Fault

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This message was authored by Acky1402 This message was authored by: Acky1402

Fault

I can't access on demand services

 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Fault

Posted by a Superuser, not a Sky employee. Find out more

Any clues what happens when you try?

I am just another Sky customer and my views are my own
This message was authored by Laing1 This message was authored by: Laing1

Re: Fault

Posted by a Superuser, not a Sky employee. Find out more

@Acky1402 wrote:

I can't access on demand services

 


@Acky1402 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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