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Discussion topic: Failing to Record

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This message was authored by ISCam This message was authored by: ISCam

Failing to Record

My Sky Q box isn't recording programmes. Message reads Failed, Software issue. Also on live tv, pause and rewind are not available. Is there a phone number I can ring to get help?

 

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This message was authored by oldfella This message was authored by: oldfella

Re: Failing to Record

Posted by a Superuser, not a Sky employee. Find out more

@ISCam wrote:

My Sky Q box isn't recording programmes. Message reads Failed, Software issue. Also on live tv, pause and rewind are not available. Is there a phone number I can ring to get help?

 


Hi @ISCam 

First try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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