Failed, no subscription issue

[gracekav]

Every time I try to download anything it says downloading (0%) then quickly turns to Failed, no subscription. Other apps eg prime and Netflix work fine. I have checked my WiFi speed using the Netflix app on the sky box and it's 39mbps. I have checked my download preferences to SD and any other trouble shooting I can fine. Wondering if anyone has any advice? Happens on everything I try to download not just any one thing. Recording is working fine. 

[oldfella]

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@gracekav wrote:

Every time I try to download anything it says downloading (0%) then quickly turns to Failed, no subscription. Other apps eg prime and Netflix work fine. I have checked my WiFi speed using the Netflix app on the sky box and it's 39mbps. I have checked my download preferences to SD and any other trouble shooting I can fine. Wondering if anyone has any advice? Happens on everything I try to download not just any one thing. Recording is working fine. 

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Hi @gracekav 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[gracekav]

Yes I've tried that and no success. 

[oldfella]

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@gracekav wrote:

Yes I've tried that and no success. 

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Next step is a Reset Settings @gracekav 

Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[gracekav]

Apologies for the late reply. My baby woke and wouldn't go back asleep. 
I've done the above instruction also and it hasn't fixed the issue. Is it very difficult to get a sky technician call out? I've tried the chat/website troubleshooting but there's no option to actually talk to anyone to go further if the options they suggest don't work. 

[Chodley]

You can do a full factory reset too. You'll lose any recordings.

No it's not too difficult to get a technician out. Although a doorstep box replacement for a duff hard drive might be easier.