Failed, No Subscription

[Poptrash1]

Everytime when trying to download on demand whether it's BBC or Sky content keep getting Failed, No Subscription 

have reset, had a new q box delivered - still same problem

anyone had the same problem and had it resolved?

thanks

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147