0

Discussion topic: Extra

Reply
This message was authored by: Brandy-1954

Extra

Sky box in bedroom not working and can not get to speak to onyone dont understand doing internet chat

Reply

All Replies

Avatar for Brandy-1954
Level 0 icon
Topic Author
This message was authored by: Brandy-1954

Re: Extra

Not helpful at all 

This message was authored by: MightyQuinn

Re: Extra

Posted by a Superuser, not a Sky employee. Find out more

Hi @Brandy-1954   I am sure that we can offer some help, but "not working" doesn't give us any clues. For example, lights on the box, any error messages etc.

This message was authored by: Laing1

Re: Extra

Posted by a Superuser, not a Sky employee. Find out more

@Brandy-1954 wrote:

Sky box in bedroom not working and can not get to speak to onyone dont understand doing internet chat


@Brandy-1954 The first thing to try is rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: Daniel0210

Re: Extra

Posted by a Superuser, not a Sky employee. Find out more

@Brandy-1954 wrote:

Not helpful at all 


@Brandy-1954 

What wasn't very helpful? No one had replied to you at that point. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: DaveDrizen

Re: Extra

If you trying Sky automotive system just answer the questions and what ever they say ignore it and the last question is that all or words to that effect say no you will then be forwarded to a human.

Reply