28 Jun 2024 02:53 PM
Having been totally unimpressed with Sky Q via a 1TB non UHD/HDR box which regulary freezes, frequently kicks me out of the inbuilt apps and has questionably no better picture quality on our 85" 4K TV than the old Sky+ HD box we used to have, I am either going to switch to Sky stream or leave Sky all together when my contract ends at the end of August.
Why is it as an existing customer I only have the option to upgrade to Sky Glass online? I can't hang on the phone while at work (patients won't be happy!) and unsocialble hours mean customer services aren't open when I can.
Is there an easy way to do this?
I would pay towards a box upgrade but it's dead money if the satelites will only be operational for 5 years or so - assuming Sky are still around then.
28 Jun 2024 04:03 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @-SeanR-
I have just tried switching to Sky Stream from Sky Q - not completely intuitive but no problem on the sky.com site apart from the fact it would cost me £20 more a month for the same package!!
1. Log on to sky.com
2. At the very top left, click on the TV dropdown list.
3. Choose Stream
4. Click on Get Sky Stream
5. Still interested in moving to Sky Stream?
6. Click on Get Started.
28 Jun 2024 04:03 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @-SeanR-
I have just tried switching to Sky Stream from Sky Q - not completely intuitive but no problem on the sky.com site apart from the fact it would cost me £20 more a month for the same package!!
1. Log on to sky.com
2. At the very top left, click on the TV dropdown list.
3. Choose Stream
4. Click on Get Sky Stream
5. Still interested in moving to Sky Stream?
6. Click on Get Started.
28 Jun 2024 04:14 PM
I followed everything to the letter - and it gave me a screen saying:
Thanks for showing your interest in Sky Stream.
As a SkyQ customer, you already enjoy the best TV experience. The award winning Sky Glass gives you the flexibility to playlist your favourite shows across multiple platforms and watch in pixel perfect quality.
I then just have an 'Explore Sky glass' button
28 Jun 2024 04:29 PM - last edited: 28 Jun 2024 04:41 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @-SeanR- The direct URL is Sky Stream
I don't know why I should be different, mind you I have had Sky Q for 8 years so perhaps they think I have had my use of the equipment.
Edit: Or more likely that they would get an extra £20 a month from me. There is no opportunity to downgrade the package during the ordering process.
28 Jun 2024 07:14 PM
I can also now upgrade to sky stream online from sky q . When I click on get started I get this .
01 Jul 2024 09:39 AM
Thank you all.
For some reason I tried again over the weekend and it did take me through to the order screen but as others ahev already said, any offers you have drop off. I'll see what happens when I end my contract next month thjough I don't think it'll make any difference to be honest. While I hope loyalty is rewarded (I'm not looking for free - just a slight reduction!) I'm not holding my breath.
01 Jul 2024 03:25 PM - last edited: 01 Jul 2024 03:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@-SeanR- wrote:
and has questionably no better picture quality on our 85" 4K TV than the old Sky+ HD box we used to have
I'd observe that a non-UHD main Q box would be within a year of manufacture of a late model Sky + HD unit, and unlikely to produce a significantly 'better' picture. It's your television doing the upscaling to 4K and trying to fill that very large panel.
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