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Discussion topic: Excessive wait time for an engineer booking

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This message was authored by: Godfrey

Re: Excessive wait time for an engineer booking

Posted by a Superuser, not a Sky employee. Find out more

@John+Scott+Latty wrote:    unpatched my coaxial in the shared cab and repatched

As you are fed from a communal Integrated Reception System installation, and your Sky Q receiver is therefore correctly reporting that it has no satellite signal when configured to be in Wideband LNB mode, you will now need to configure your Sky Q receiver back to Single Cable Router (SCR) LNB mode, instead of the default WideBand LNB mode.

 

Thus, to configure a Sky Q receiver to use SCR LNB mode;

Press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR

After changing the LNB type, switch to standby, and finally remove mains power from your SKY Q box, then restart it for the change to come into effect

 

Godfrey.

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