We had fibre optic installed yesterday. Now we have no network connection. Our main box is not connected to mini boxes. The sky viewing card isn't working. Our landline doesn't work. I'm on the verge of cancelling every sky product I have as I can't get through to customer service and they don't respond to emails.
We had fibre optic installed yesterday. Now we have no network connection. Our main box is not connected to mini boxes. The sky viewing card isn't working. Our landline doesn't work. I'm on the verge of cancelling every sky product I have as I can't get through to customer service and they don't respond to emails.
If you need to contact Sky you need to persevere by phone. To contact Sky Select Need more help at the bottom of the following link and this will lead to a phone contact. Ignore all automated messages and wait for an agent https://www.sky.com/help/home
Sky don't use email as a general method of communication which is why you haven't received a response. What's happening when you call? Is it just a long wait (in which case I'm afraid you'll have to persevere)?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
PERSEVERE????? The message when calling Sky clearly states the wait is up to 10 minutes, I was waiting 35 minutes. Not acceptable. This is shocking customer service.
Sky cannot identify a customer though email like the security process undertaken on a call or escalated post.,
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
