Ethernet Connection woes with BT Smarthub

[Dumbarton]

I believe others have expressed concerns regarding the difficulty of connecting Sky Q main box to BT Smarthub2 via Ethernet cable. I have BT fibre to the home and was using the Ethernet connection successfully until about 6 months ago. Suddenly, the connection was lost. I have tried all proposed solutions (switching off both wi-fi channels) and have double checked the cables. The Sky Q box tells me it cannot obtain an IP address. Frustrating hardly describes it. Any solutions I have yet to try?

[oldfella]

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@Dumbarton wrote:

I believe others have expressed concerns regarding the difficulty of connecting Sky Q main box to BT Smarthub2 via Ethernet cable. I have BT fibre to the home and was using the Ethernet connection successfully until about 6 months ago. Suddenly, the connection was lost. I have tried all proposed solutions (switching off both wi-fi channels) and have double checked the cables. The Sky Q box tells me it cannot obtain an IP address. Frustrating hardly describes it. Any solutions I have yet to try?

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Hi @Dumbarton 

Have you turned off BT's Smart Setup?

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off- 

[Dumbarton]

Hi Oldfella and thanks for the advice. I haven't done that and will try. Apologies for delay in responding.

[Dumbarton]

Thanks again. SMART is switched off at the router (appears now to be the default setting). Might try entering my own IP Address etc when setting up the ethernet connection. Here goes!

[oldfella]

Hi @Dumbarton 

Assume you have no Q mini boxes (if you are turning off main box WiFi.   Unless of course you also have minis connected by Ethernet).   If you have no minis just ignore the mini connections in the following.   It's important to  switch off the WiFi immediately after carrying out a Network reset.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router.   Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

[Dumbarton]

Hi and once again thanks. I have 2 mini boxes; all three are connected by Ethernet cables. The Ethernet connection to the main box just stopped working about 6 months ago so I reconnected using WiFi. When I try to connect by resetting main box connection to Ethernet it returns the message  "No IP address obtained". I have double checked cabling and tested on other equipment.....no problems. I have the option to set an IP address manually and have tried this to no avail. The message also asks if I have disabled IP address allocation on my router. I have not. I suspect it is a problem of the BT Smarthub not 'shaking hands' with the main Sky Q box. It seems to be a common but unresolved issue. I appreciate your help and support.