Error

[AndreaE1]

Hi. I have constant MR102 message. The system has been reset 100's of times. It appears this system is not fit for purpose. Do you have a solution? The reboots do not appear to work. Can someone arrange for an engineer to visit?                                         

[Daniel0210]

@AndreaE1 

Are you seeing this on a mini box? This is usually the result o the mini box not connecting to the main box. 

Have you tried rebooting your broadband router then … 

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

If that doesn't work you need to contact Sky. We are customers here on a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

[AndreaE1]

Hi. Tried all of the above many times. Ongoing. 

[oldfella]

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@AndreaE1 wrote:

Hi. Tried all of the above many times. Ongoing. 

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Hi @AndreaE1 

Have you carried out a Network reset on your Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.