Error message on my TV screen

[JRB3]

When I select certain channels, I see a message: "To use this service, you need to upgrade your subscription."

[Daniel0210]

@JRB3 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Which channel(s)?

Are you trying to watch a HD channel without having the HD add-on? 

[JRB3]

The message usually appears on sports channels. I have subscribed to these channels, but a message appears at the top of the screen. It says, "To use this service, you need to upgrade your subscription". Well, I have upgraded my subscription. So, why the messages?

[Me134]

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@JRB3 wrote:

The message usually appears on sports channels. I have subscribed to these channels, but a message appears at the top of the screen. It says, "To use this service, you need to upgrade your subscription". Well, I have upgraded my subscription. So, why the messages?

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Try taking the viewing card out of the right hand side (push it in and it'll pop out), note which way up it is, gently clean the gold chip and place back in the same position and push in until it clicks.

[JRB3]

Thanks for the tip. I tried it a couple of times; unfortunately, it didn't work.

[JRB3]

No. I have the add-on too.

[Me134]

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@JRB3 wrote:

No. I have the add-on too.

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Are you trying to access the UHD feed without the sub? If the answer is no (or you have a UHD sub) then you'll need to call Sky.