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Discussion topic: Error code 9999 I keep getting this on paramount

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Message posted on ‎14 Apr 2023 07:27 PM

Error code 9999 I keep getting this on paramount

Any ideas on the error code 9999 I keep getting on paramount
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Message posted on ‎14 Apr 2023 10:59 PM

Re: Error code 9999 I keep getting this on paramount

It may be because you have the Paramount channel open on another device, if so log out of the other account.

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Message posted on ‎15 Apr 2023 06:18 AM

Re: Error code 9999 I keep getting this on paramount

Only have it on one device thanks 

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Message posted on ‎15 Apr 2023 07:24 AM

Re: Error code 9999 I keep getting this on paramount

Posted by a Superuser, not a Sky employee. Find out more

This error does just seem to be the dumping error, when something goes wrong.

It has been quite a random error on here.

 

First try repowering your Sky q main box, leaving off power for a few minutes.

Next time you open Paramount app, play anything and pause it for a few minutes, then play as normal. This does seem to wake up the app and improve its stability.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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