Error Message Resolution not Supported

[garns]

Since I've upgraded to sky q I'm getting this error message 

I've changed the HDMI UHD Color to on and reduced the sky to 720 and still no luck. Any advice to resolve? 

[nigea99]

---

@garns wrote:

Since I've upgraded to sky q I'm getting this error message 

I've changed the HDMI UHD Color to on and reduced the sky to 720 and still no luck. Any advice to resolve? 

---

Can you try pressing the following keys in sequencce Home 1 0 8 0 Home

[garns]

What will this achieve? 

[nigea99]

---

@garns wrote:

What will this achieve? 

---

it resets the SKY box to the default 1080i that most TVs should be able to process.

[garns]

It's reset to the 1080i ok, but the error is still occurring, do I need to drop it to 720? 

[nigea99]

hi @garns 

 I am not fully sure I understand  where/when you are getting the message

As you mention deep color I am guessing it is a 4K TV (Samsung ?) - pehaps you can give us make & model .

Any modern TV should be able to handle 1080i - this standard wil normally drop if needed but any HD/UHD is not likelly to need to drop.

Are you connecting directly to the TV r is it going through any other equipment ?

Have you tried a different HDMI port on the TV ?

[garns]

I'm getting this message on the Samsung screen before even being able to access sky

Model code UE55KU6000

I'm connecting directly to the tv and have tried multiple HDMI ports 

[nigea99]

---

@garns wrote:

I'm getting this message on the Samsung screen before even being able to access sky

Model code UE55KU6000

I'm connecting directly to the tv and have tried multiple HDMI ports 

---

Thnaks @garns 

Have you tried a different HDMI cable ?

I presume the Q box has a green light OK ?

BTW the reason I asked about where / when you are getting the message is that if you don't get any screen on SKY Q how would be able to change the resolution to 720 ?

[garns]

Yes, tried a different cable - no luck 

Yes, it has a green light 

If I turn it off at the plug it will work

If I then turn on/off on the remote it will no longer work 

[nigea99]

---

@garns wrote:

Yes, tried a different cable - no luck 

Yes, it has a green light 

If I turn it off at the plug it will work

If I then turn on/off on the remote it will no longer work 

---

Ah so If I understand you correctly, initially it works after a power down restart but subsequently fails when placing in standby  ?

If so this is a differen t oproblem to what I was thinking  & would seem to be a handshake problem - will have a think but others may know better

[garns]

Yes you've got it, sorry for the confusion! 

It's so frustrating! 

[nigea99]

---

@garns wrote:

Yes you've got it, sorry for the confusion! 

It's so frustrating! 

---

Not sure this will help but possibly worth checking/trying

On SKY go to 

Home - Settings - Audio Visual & make sure HDMI Control is set to ON

On your TV check the settings for the HDMI connect to to make sure that it's HDMI is on - it may also be called CEC control or something similar (I think Sony is Bravia Sync & Panasonic Viera Link)

[garns]

Yes, it on on sky 

The HDMI uhd color is on too - is this what you mean?

[nigea99]

---

@garns wrote:

Yes, it on on sky 

The HDMI uhd color is on too - is this what you mean?

---

no (that is relevant for the 2160 10 bit setting though)

There should be a 'control' or 'link' setting which may be a general setting rather than on each HDMI 

[garns]

The Anynet+(HDMI - CEC) is set to on?