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Discussion topic: Equipment damaged in storm

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This message was authored by: Ste104

Message posted on ‎14 Jan 2026 02:09 PM

Equipment damaged in storm

My satellite dish was damaged in storm Goretti. I want advice and for note to be put on my account that I will not be paying for service while I have no satellite signal.

 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎14 Jan 2026 02:15 PM

Re: Equipment damaged in storm

Posted by a Superuser, not a Sky employee. Find out more

@Ste104 

You can't withhold payment! Your services would be restricted and late payment fees would be added. 

You will need to contact Sky and arrange an engineer. After these adverse weather events wait times inevitably increase. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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This message was authored by: TimmyBGood

Message posted on ‎14 Jan 2026 02:17 PM - last edited: ‎14 Jan 2026 02:18 PM

Re: Equipment damaged in storm

Posted by a Superuser, not a Sky employee. Find out more
@Ste104 wrote:

My satellite dish was damaged in storm Goretti. I want advice

 

Contact Sky to book a repair (which is obviously in increased demand this week)

 

and for note to be put on my account that I will not be paying for service while I have no satellite signal.

 

That's not an option: you can request a goodwill refund afterwards but Sky has no obligation to comply.

 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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