Discussion topic: Engineer

This message was authored by: Siddy666A · ‎21 Dec 2023

When our engineer arriving?

This message was authored by: Daniel0210 · ‎21 Dec 2023

@Siddy666A
I’m afraid you are talking to fellow customers on here, not Sky Customer Services.

He/she is likely to be delayed at a previous job - or because of driving conditions if you are in the storm area.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Ecosse · ‎21 Dec 2023

To contact Sky for an update, go to this link: https://www.sky.com/help/home

Scroll to the very bottom of the page and now select the Need More Help dropdown, this will lead to a phone contact.

Ignore the automated messages, just wait for an advisor

Good luck.

====================================================
Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900

This message was authored by: Daniel0210 · ‎21 Dec 2023

@Siddy666A

Be aware the Customer Service advisors aren't likely to know anything regarding the delay of a particular engineer. If today is a no-show if you contact Sky tomorrow they may have an update.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Engineer

Engineer

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