Engineer visit

[Baxiboy]

Can anybody tell me how to book an engineer visit, please? I've tried all of the online help, but still can't fix my problem.

[Daniel0210]

@Baxiboy 

What Sky Q issue do you have? Someone here might be able to help. 

[Baxiboy]

Not getting a satellite signal.

[Daniel0210]

@Baxiboy 

That's a regular question on here.

If you have a ”No satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️it is currently raining very heavily
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

Additionally:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Baxiboy]

Thank you. I've tried all of those. Phoning sky and tryine to book a visit online seems impossible. Would you have a number I can call, please, where I can speak to a person?

[Daniel0210 · Accepted solution]

@Baxiboy 

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

[Baxiboy]

Thanks, I'll give it a try.