Engineer visit

[Dino1]

I have been told that i have an engineer visit booked but have had no information as to when they will arrive. How do i talk to someone (human) to ask when this is booked in for?

[Daniel0210]

@Dino1 

I believe customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when their engineer is expected to arrive.

[Dino1]

OK thank you, 

Do they not advise before the day of arrival when they will be coming? Is there a way to find out in advance (talk to someone) so i can ensure i am in/available?

[Daniel0210 · Accepted solution]

@Dino1 

See if this link provides some insight

https://www.sky.com/help/articles/sky-tv-engineer-visits 

[Dino1]

Daniel0210, thank you for this.  I'll just have to keep an eye on my orders and rearrange as necessary.

[Daniel0210]

@Dino1 

In that link see about 'checking your visit details'.