Moving back from Sky Glass to Sky Q as Glass is not there yet.. live tv just does not work if you try to watch a show from the start (once the show ends LIVE, and you're still playing on catchup, the program just stops), then there is usually no way to watch the rest until available on the streaming service (if at all) usually the next day. Also the playlist are not very use friendly for shows watched already in a series etc.
I digress.. engineer was due to come a re-attache the already installed sky dish and lmb and just lay a new cable as we've moved the tv so requires a hole in the wall in a different place.
The FIVE hour time frame 8-1 I have to take off work and wait is I know standard practice.. but would expect some help to customers with this.. me and the wife had to take our kids to their different schools (opposite directions), this was at 8am. A most normal time to take children to school??? The engineer arrived 8:03. I answered on ring video doorbell, and stated I was on the school run and would be back in 15 mins. TO which he grumpily stated he would wait until 8:15 as had other jobs... (well surely he has one now.. and it was going to be a quick job at that...).
Wife returned at 8:15.. SKY van parked down the road.. she proceeded to put washing out, and (caught on camera at 8:20) the sky van then drove past and off in to the distance.
Now, I understand they have other jobs... but surely there has to be some give and take here.. the job would have been 10 minutes as everything else was already installed, I'd do it myself if i had the tools. Expecting a customer to wait 5 hours, and them not wait 20 minutes is just disgusting.. especially as I asked a sky representative, the job itself for a new sky q install could be up to an hour. So technically their was plenty of time allocated to do my cable management...
Over 11 years with sky.. moved to glass to try and it isnt ready.. I changed back to a Humax AURA tv recorder / smart box, but wanted to go back to Sky Q for the smoother interface. Fuming after taking the rest of the day off, cancelling the whole thing now. Will stay with freeview recorder as that's all we were getting on the sky q anyway. Save myself £25 a month.
