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Discussion topic: Engineer no show

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This message was authored by: Kath591

Engineer no show

Does anybody know the phone number to make a complaint to Sky?  I can't find a number on the app that related to missed appointments.   I was due to have my Sky Q installed by an engineer today between 12pm and 5pm.  I have taken the day off work and waited all day for the engineer to show up.  It's now gone past the appointment window and I have had no updates from Sky to why no engineer has not turned up today.   I understand that problems arise and appointments need to be cancelled, but to have no updates or reasons to why no one has turned up is very poor customer service. 😡

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