Engineer didn’t show

[Luka85]

Sky Engineer didn't turn up after waiting around all day for them to show.

Is there a quick way of speaking to someone as opposed to sitting on hold ? I love the sky interface but customer service has always been painful haven't been able to use Sky in our living room for over 3 months.

[Luka85]

I can only use Bluetooth remote when I put the remote next to the side of the TV. My sky box is strapped using Velcro to the back of the TV. I've changed remotes and batteries and it's the same issue. Annoying as anything to the point we don't want sky in our main living room.

could this be needing a replacement sky mini box in that room ? Or is there something we're doing wrong. We're only sat 6 feet away

[Daniel0210]

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@Luka85 wrote:

Is there a quick way of speaking to someone as opposed to sitting on hold ? 

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@Luka85 

I'm afraid you'll have to call (when they open). 

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@Luka85 wrote:

haven't been able to use Sky in our living room for over 3 months.

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What is wrong with the box? What have Sky tried in the last 3 months to rectify it (presumably you've reported it some time ago)? As Sky+ and Sky+HD boxes are at least 7 years old they are likely to have problems. 

[Daniel0210]

@Luka85 

I have just replied re the issue you've posted on the Sky+ board, so do you have Sky+ or Sky Q and the incorrect post can be removed? 

[Annie+UK]

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@Luka85 wrote:

Sky Engineer didn't turn up after waiting around all day for them to show.

Is there a quick way of speaking to someone as opposed to sitting on hold ? I love the sky interface but customer service has always been painful haven't been able to use Sky in our living room for over 3 months.

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I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[Luka85]

Thanks Annie

[Daniel0210]

@Luka85 

As you have posted on the Sky Q board you have Sky Q and not Sky+ I've moved your thread and merged them. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you @Luka85 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Lisa-P1987]

Thanks for chatting to us @Luka85 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks