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Discussion topic: Engineer did not turn up

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This message was authored by: AdamM1

Message posted on ‎20 Aug 2025 10:00 AM

Engineer did not turn up

Engineer did not turn up for Sky Q problem and unable to contact anyone.

Spent the whole afternoon waiting.

No communication from Sky.

Terrible service.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎20 Aug 2025 10:05 AM

Re: Engineer did not turn up

Posted by a Superuser, not a Sky employee. Find out more

Do you have a question?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Daniel0210

Message posted on ‎20 Aug 2025 10:24 AM

Re: Engineer did not turn up

Posted by a Superuser, not a Sky employee. Find out more

@AdamM1 

Customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when their engineer is expected to arrive.

 

Unfortunately some jobs take longer than expected and then impact appointments for later in the day. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: AdamM1

Message posted on ‎20 Aug 2025 12:23 PM

Re: Engineer did not turn up

Yes but mine was yesterday and it just says in progress and can't get any further updates 

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This message was authored by: Daniel0210

Message posted on ‎20 Aug 2025 12:30 PM

Re: Engineer did not turn up

Posted by a Superuser, not a Sky employee. Find out more

@AdamM1 

I gathered that as you mentioned afternoon. You will need to contact Sky to see why there was a no show and rearrange. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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