Returning my sky main sky q box no longer required

[judy31]

can you send my a box to eturn my main sky q box and control as its no longer required

[Daniel0210]

@judy31 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Chodley]

Just to be sure, you don't have any Q mini boxes?

[judy31]

No only the main one 

[nigea99]

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@judy31 wrote:

can you send my a box to eturn my main sky q box and control as its no longer required

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hi @judy31 

Just checking - have you cancelled your subscription ?

The reason I ask is that SKY's systems are not geared up for kit being returned until the relevant subscription is cancelled and any kit returned outside thieir normal process is not likely to be recorded as received correctly, possibly resulting in non-return charges being made