Engineer confirmed for today, no arrival

[Charlotte215]

We had an engineer booked for today to arrive between 8am and 1pm. No one has shown up, and we've had no call to say someone is on their way. I cannot get through on the telephone. 

[Daniel0210]

@Charlotte215 

Apparently customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when the engineer is expected to arrive.

Theres a good chance they've been delayed at an earlier appointment which will impact later visits.

[Charlotte215]

Hi! I've not had any tracking link either - just a message to say the engineer will arrive between 8am and 1pm. Just frustrating as you can't get through on the telephone 

[Daniel0210]

@Charlotte215 

The phone lines are busy most of the time. I doubt Sky would be able to update you as to the reason for the delay and / or give an ETA.