EmmyJo

[EmmyJo]

Hi, 

On my TV screen It says “No Satellite Signal”

I have a Q Box: Q1TB

In Settings It says “Satellite Signal Locked”

Can anyone help or advise me please.

[Daniel0210]

@EmmyJo 

It should be showing as locked.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[EmmyJo]

Hi, thank you for your help. The house next door has had some scaffolding erected. It is not close to my dish, but I guess this is causing an obstruction. Regards

[Chodley]

Is your dish pointing at it? Sounds the likely cause.

[GD1]

@EmmyJo  Your latest post on the stream board has been removed as your issue has nothing to do with Sky stream

[Daniel0210]

@EmmyJo 

Ask your neighbour how long it's likely to be up for. 

Sky may be able to move the dish but that seems a bit drastic in the short term and you'd be charged in the region of £65 (providing there's a suitable alternative spot for it).

[EmmyJo]

I don't understand what you are advising . I am a 76 year old pensioner, with not much money to spare. Regards 

[Daniel0210]

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@EmmyJo wrote:

I don't understand what you are advising . I am a 76 year old pensioner, with not much money to spare. Regards 

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@EmmyJo 

Contact Sky and see what they say. They may send an engineer to check the alignment of your dish which you wouldn't be charged for.