Edwards

[David284]

Hello hi,

(removed)

I've got an issue with my mini box that's Just installed I have a problem with no menu on the screen wondering could you get me a Engineer out please? That would be grateful thank you.

Moderator note: Removed personal/identifiable details

[Daniel0210]

@David284 

Your post has been removed as you've included your name and full address on a public forum. It will reappear once edited by staff. 

This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here and can't arrange an engineer here. 

Have you rebooted the boxes?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[David284]

What's happening? It's turned on with the on light showing it goes to the menu saying hello and then it goes to the homepage then it's a black screen. No Sky menu whatsoever.

[oldfella · Accepted solution]

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@David284 wrote:

What's happening? It's turned on with the on light showing it goes to the menu saying hello and then it goes to the homepage then it's a black screen. No Sky menu whatsoever.

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Hi @David284 

If the mini is showing a Green led

First make sure that the TV is switched on and is switched to the HDMI input to which the mini box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the mini box remote control.

This will change the mini box to standard resolution which will work for all TV’s.