Dreaded Blue Scren

[GeorgeC5]

For several months now I have been plagued with an error message that only appears when I am watching a recording on my Sky minibox upstairs. The picture goes and I get a blue screen with " You can't currently watch TV as there's an issue with the connection between this Mini Box and your SkyQ box". The sound keeps playing for a few seconds and then that goes as well. About 8 seconds later sound and picture are restored, and I have lost about 2 seconds of the programme.   This can happen 3 or 4 times in a 30 minute programme.

I have had years of no problems until this started.

I have reset the Sky Q box and mini box many times, but the problem still occurs.

It also happens on the downstairs Mini box, which is only 3 feet from the broadband router.

Does anyone have any idea what to try?

 

[Brill+Gill]

Hi @GeorgeC5, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141