Downloads

[tori040499]

How can i download programs now i have cancelled my HD , when i go to catch up or on demand they only come up on the HD channels  cheers

[ThePope27]

Hi @tori040499 

Try doing this

Press Home on your Sky Q remote and select Settings, then Setup. Select Preferences, then On Demand default download format, and choose SD

Then try and download something on-demand.

You might also have to reboot your box for it to take effect

[oldfella]

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@tori040499 wrote:

How can i download programs now i have cancelled my HD , when i go to catch up or on demand they only come up on the HD channels  cheers

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Hi @tori040499 

The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.