Downloads failing

[Tara17]

For months, my Sky box will not download programmes and films. Occasionally, it seems to work if I turn the box off at the wall but then the problem comes back almost instantly. I've done everything to try to get it to work including updating the software 4 times and it still persists. Can you please help me? Thanks, Tara

[Mr+Flibbles+86]

Hi there @Tara17 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us Tara17 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks