Download failed no subscription

[C-sky]

Cannot download anything just keeps saying failed no subscription does it all the time very frustrating considering we pay so much

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[C-sky]

Hello, I was on a chat but have been at work so haven't signed in for a couple of days an think the chat has now disappeared as can't get back onto it they were escalating to another team to check the IP address an said they'd get back to me the last I heard is there any way of going back into the chat?

[sinead42]

I'm in the same position for the last month 

why did sky suddenly start saying failed no subscription when I tried to download anything

it doesn't make sense... I didnt chance anything 

I followed all the online advice on checking for software updates and rebooting but nothing has worked

cant get through to anyone in sky to talk in person

Can someone from sky please help?

[C-sky]

I had someone on here escalate it for me an was on chat daily for weeks trying to sort an then as I've been working hadn't logged in in a couple of days so the chats disappeared and now back to square one! Someone was meant to be getting in touch when they had heard back about search my IP address can anyone get back in contact please?!

[sinead42]

Need some help with this from someone in sky

I cannot watch a single thing on demand for the last 4 weeks

Everytime it says "failed, no subscription"

Please help

Regards

Sinéad

[Laing1]

@C-sky @sinead42 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[crazybones]

Exactly the same issue here with my 2TB box. Issue has arisen in the last couple of weeks. 

The box only downloads part of the episode and then fails with the message download failed, no subscription.

Sometimes you can re-download or restart it, or other times,, a reboot of the box resolves the issue.

I don't know if the issue is connected but about a week ago, the box started downloading each episode as a separate programme and the thumbnails were blank. Again, a reboot resolved that issue.

[Lisa-P1987]

Thanks for escalating this. We’ve sent sinead42 an invite to chat.

[C-sky]

Hello, 

I haven't received one this time was also escalated for me please?