Download failed, no subscription sky cinema

[Lyse79]

Been having this problem on and off a while now, where can't download off sky cinema. I have tried resetting the sky q box, checked it's connected to the internet etc.

I have a subscription to cinema and for ultra hd so that's not the problem, but beyond frustrating for the price I am paying a month for something I can't use when I want to 

[caesarome]

@Lyse79 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Lyse79.