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[Rosie510]

I can record movies from channels 301-328 but cannot download directly from sky cinema, just doesn't do anything. Can this be resolved 

[oldfella]

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@Rosie510 wrote:

I can record movies from channels 301-328 but cannot download directly from sky cinema, just doesn't do anything. Can this be resolved 

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Hi @Rosie510 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Rosie510]

I have turned box off (several times) but to no avail I'm afraid

[oldfella]

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@Rosie510 wrote:

I have turned box off (several times) but to no avail I'm afraid

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Hi @Rosie510 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[GeoffH · Accepted solution]

This is an issue discussed in detail here: https://helpforum.sky.com/t5/Sky/Sky-catchup-unusable/td-p/5095700/highlight/false

Long story short, it seems that TalkTalk's DNS servers are sending traffic to a backend content delivery network (CDN) that is blocking access for some reason. A workaround that seems to work (for now!) is to change the router's configuration to use Cloudflare's DNS servers (1.1.1.1 or 1.0.0.1). Make a note of your existing router configuration for DNS before making changes so you can put them back in the future if required.

If you are not confident changing your router configuration then I advise waiting for Sky and/or their CDN and/or TalkTalk to fix the problem.

[Chodley]

You can also just change the DNS server on the Q box itself and leave the router alone.

[GeoffH]

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@Chodley wrote:

You can also just change the DNS server on the Q box itself and leave the router alone.

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You can, but that requires using manual IP address configuration and you need to ensure you choose an IP address that is on the same network as your router, but outside of the range the router might assign to other devices using DHCP. If you use the same address that had been assigned via DHCP then there is a (small) chance that some time in the future the same address may be assigned to another device. That would be bad.