Disney plus

[wee+vics]

Today I purchased Disney on sky marketplace only to discover that I could not activate.I phoned SKYonly to be told they no longer offer this product, they have however taken money out of my account

[Mark39]

Have you followed the procedure here? https://www.sky.com/help/articles/sky-marketplace-subscribe-to-disney-plus

At what point does it go wrong? Any error message?