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Disney plus subscription through sky wont activate

Muttley808
Level 1

Disney plus subscription through sky wont activate

I have set up a subscription to Disney plus through my sky q box. I have then logged in to Disney plus. This sends me to a qr code to complete the subscription but the qr code won't load up. If I try using the web page link given ( sky.com/disneyplus-activate) to use instead of, the page is not recognised .

sky please explain why I have paid for a subscription you won't let me access.

 

Any suggestions? 

12 REPLIES 12
WeeAnnieM
Level 1

Re: Disney plus subscription through sky wont activate

I have the exact same issue. Contacting Sky was a waste of time they referred me to contact Disney. They in turn advised this was a Sky problem. 

 

Any ideas on how to get the QR code to work. 

 

I tried opening the web page. I also tried copy and paste into my browser. 

Tina149
Level 1

Re: Disney plus subscription through sky wont activate

I am having the same problem. They have taken the money for Disney plus but I can't get in. Have you managed to get it sorted? If so how?

USAT22
Level 1

Re: Disney plus subscription through sky wont activate

Exactly the same issue here. Anyone had any luck with this?

 

Donna603
Level 1

Re: Disney plus subscription through sky wont activate

Exactly the same for me, I wonder if there is an issue and maybe in a few days it'll resolve itself. If any of us manage to successfully resolve our issue, please, please share

Loco22
Level 0

Re: Disney plus subscription through sky wont activate

I'm having the same problem now, the QR doesn't work and I've tried my phone and my laptop, they were quick to take payment tho. Actually so frustrating and sky were useless on the phone. Gonna phone again tomorrow. 

IndyaFew
Level 0

Re: Disney plus subscription through sky wont activate

Anyone had any luck yet? I've been trying since last night & nothing is working!  

Donna603
Level 1

Re: Disney plus subscription through sky wont activate

Still no joy for me too - I've tried this morning at 6am and still same problem 

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Marsh1984
Level 1

Re: Disney plus subscription through sky wont activate

I'm having the same issue! I'm on a live chat with Tech Support now and they have directed me to Disney+ but I'm trying to suggest it is a problem with Sky! Failing that I'll ask for a refund and go directly through Disney as never had this trouble before! 

Marsh1984
Level 1

Re: Disney plus subscription through sky wont activate

Message contains a hyperlink

Just spoke to a really help man at Disney+!

 

Try this website address: www.sky.com/shop/activate/disneyplus

 

Worked within seconds!

USAT22
Level 1

Re: Disney plus subscription through sky wont activate

OMG you are a superstar! We are activated and in. Thank you so much. We were going round in circles. 

Donna603
Level 1

Re: Disney plus subscription through sky wont activate

THANK YOU soooo much, it worked 

Emzbail
Level 2

Re: Disney plus subscription through sky wont activate

Worked for my in Discovery too thanks. 

Any idea what the Paramount link is please?