Disney plus programs won't play on sky q mini box

[JoJo9987]

I have a main q box  and 2 mini boxes. One of the mini boxes won't play anything on Disney plus. Disney plus opens and loads, I can see all the available shows, but when I press play the screen goes dark and a wheel in the middle of the page just spins.. Nothing happens. Other apps, Netflix etc all work OK. Other boxes all work OK. I have updated the software on all boxes, disconnected and reconnected everything. Refreshed the apps.. 

What else can I do? 

[Addie15 · Accepted solution]

Hi there, JoJo9987.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147