My sky Q bix wont connect to my sky router

[Fedupmumof3]

My sky Q box won't connect to my sky broadband router, I have tried it several times.

I've tried turning both off and on again. The WiFi is still working on other devices.

The message on screen is unsuccessful connection please try again or you may need to connect to a sky booster. 

This connection has worked for 4 years. 

[Lisa-P1987]

Hi there @Fedupmumof3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.