Access to My HBO max

[Cherrie61]

My Sky account shows ‘HBO Max Basic with Ads – Already yours’ and has done for around two months. However, on my Sky Q box the HBO Max app loops back to ‘Get Access on Sky’ when I try to sign in. I’ve restarted the box and the app, but it still won’t activate. Please can you refresh or re-provision my HBO Max entitlement.

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[GROW37]

I have the same problem. Please post a printed reply that can be followed.

[MightyQuinn]

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@GROW37 wrote:

Please post a printed reply that can be followed.

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Hi @GROW37   It is not clear which person should respond.