Disney plus on Sky Q

[Suzannah+Patsy]

Hi, I have Disney as part of my package on sky Q and can't access it. 

[oldfella]

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@Suzannah+Patsy wrote:

Hi, I have Disney as part of my package on sky Q and can't access it. 

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Hi @Suzannah+Patsy 

Have you followed the Activation procedure in the following link?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-help-using-an-app

[Geoff22]

it shows activated but I cannot get it . Perhaps I need to go somewhere else

[nigea99]

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@Geoff22 wrote:

it shows activated but I cannot get it . Perhaps I need to go somewhere else

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hi @Geoff22 

If the Disney+ app is not showing as available then it is possible  that the software & apps are not fully up to date :

To check & refresh if needed follow all the steps on this link (skipping any that are OK):
https://www.sky.com/help/articles/apps-on-sky-q-and-glass-basic-checks

Note :  The refresh of apps may take several hours to happen