Disney + linked to wrong Disney Account

[Gem723]

My Disney+ subscription included with Sky Q has been linked to a friend’s existing Disney+ account because I had previously been using their Disney subscription.

I need the Sky Disney+ entitlement unlinked/reset so I can activate it using my own email and Disney+ account.

My Sky account shows that Disney+ is already linked, but I cannot access the included subscription on my Sky Q.

Please can this be escalated to the specialist team that deals with Sky/Disney+ account linking rather than being advised to simply sign out of the Disney+ app?

I do not want to start a second Disney+ subscription.

[lainys]

Hello @Gem723 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141