Disney+ glitching

[Elliede23]

Hi can someone help me please. When I'm watching Disney+ on my SkyQ box it often glitches then sometimes randomly goes off. It doesn't happen with any other app/channel I watch, and the same thing happened in my parents house. I've tried switching the box off at the mains and it doesn't make a difference

[Mr+Flibbles+86]

Hi there @Elliede23 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Pete_S]

I have the same issue - only happens on Disney+ . Can the solution be published?

[Pete_S]

I have the same issue - only happens on Disney+ . Can the solution be published?

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Elliede23]

Hi no I still need help but you said you were getting in touch with me?

[Lisa-P1987]

We have an active chat now with @Elliede23