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Discussion topic: Disney+ crashing - black screen

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This message was authored by: PaulCree1983

Disney+ crashing - black screen

Im having issues every single time I watch Disney+ on Sky Q. Once I've watched circa 1 hour of a programme, the app go's black multiple times or pauses and buffers. I have no problem on the TV app version but I wanted to highlight the issue that was previously advised as closed, seems to have reappeared. I have refreshed the app, updated the Sky software, logged out and none of these assist, it actually becomes impossible to watch anything 

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This message was authored by: Quoman7

Re: Disney+ crashing - black screen

Posted by a Superuser, not a Sky employee. Find out more

@PaulCree1983 wrote:

Im having issues every single time I watch Disney+ on Sky Q. Once I've watched circa 1 hour of a programme, the app go's black multiple times or pauses and buffers. I have no problem on the TV app version but I wanted to highlight the issue that was previously advised as closed, seems to have reappeared. I have refreshed the app, updated the Sky software, logged out and none of these assist, it actually becomes impossible to watch anything 


Hi @PaulCree1983 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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