Disney + code 73

[Mrs+Pickle]

I have seen a lot of people have same problem but just can't fix it. 

getting code 73 I've turned tv & internet off still not working , updated apps that's not worked either. 

I can connect on my phone using the sky internet so it has to be something to do with the Sky Q can anyone help. 

[Chodley]

I believe that means it thinks you are not in the country your account is registered in

[Mrs+Pickle]

Hi , yes I registered in Uk & still live in same house. Nothing has changed apart from Disney App not working in Sky Q. But fine on my phone through sky internet 

[Chodley]

I would start by calling Disney and see if they have a log of connection attempts and can diagnose.

[Mrs+Pickle]

Thanks but I have contacted them on line and they are smashing it's the Sky connection I will ring sky on my day off on Tuesday 

[Chodley]

Good luck

[Stephen+Mourton]

@Mrs+Pickle  Have you or someone else you know been abroad recently and attempted to sign in?

[Mrs+Pickle]

No unfortunately not

[Mrs+Pickle · Accepted solution]

My problem is now sorted I was on with sky for 45 mins but couldn't fix it. In the end rang Disney rather than do online chat , absolutely brilliant helpful & didn't make me feel stupid. All sorted 

[Chodley]

Great stuff. I believe that's exactly what I suggested so I'm chalking that up as some kind of personal achievement for this week 😆 Do you know what they did? Might help others get a quick fix in future with the same issue.

[Mrs+Pickle]

Apparently it was to do with the IP address far too technical for me 

[Chodley]

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@Mrs+Pickle wrote:

Apparently it was to do with the IP address far too technical for me 

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Ok so maybe it was a geo-location thing after all - weird as your phone would have appeared on the same IP as the Sky box when on wifi.

unless the phone version has different rules about geographical usage. Hmm.