09 Jul 2023 08:27 AM
Hi all !
can anyone help ..... discovery plus constantly rewinds / re starts show when I come out of watching ..... I have re started apps on sky q box but it's still happening !
so frustrating .... I spoken to discovery ... they say speak to sky
help x
10 Jul 2023 08:20 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
13 Jul 2023 05:29 PM
Posted by a Sky employeeThanks for chatting to us @hanbansoph . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
14 Jul 2023 10:30 AM
I had a similar issue with the Discovery Plus app. It also went blank while still playing audio, then when I tried to resume the program I was watching it started from the beginning! There was also a considerable amount of buffering during the program, though Netflix worked flawlessly.
I just think it's not a very good streaming service I'm afraid.
14 Jul 2023 10:59 AM
@Richado @Does it still do it ?
15 Jul 2023 09:50 PM
Yes it does.
27 Jan 2024 11:23 AM
It's still doing it. Drives me mad. We've been trying to watch a variety of different programmes and it will either randomly rewind or will go to an advert and then restart the programme
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