Discovery plus on sky q

[Jamie771]

Can't get app to work it keeps asking me to sign in or register sky instructions to open app to get it streaming as it's already covered in my sky subscription when I click on open discovery plus on the sky message it just goes back to the sign in screen on discovery plus it's very frustrating

[Laing1]

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@Jamie771 wrote:
Can't get app to work it keeps asking me to sign in or register sky instructions to open app to get it streaming as it's already covered in my sky subscription when I click on open discovery plus on the sky message it just goes back to the sign in screen on discovery plus it's very frustrating

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@Jamie771 have you folled the instructions in the link below

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

[Jamie771]

Yes discovery plus has been working for the past year no probs but when I clicked on the app it wouldn't work sky page said click on here to get app working I did but it went back to the sign on screen with discovery plus after several attempts I gave up in the end

[Laing1]

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@Jamie771 wrote:

Yes discovery plus has been working for the past year no probs but when I clicked on the app it wouldn't work sky page said click on here to get app working I did but it went back to the sign on screen with discovery plus after several attempts I gave up in the end

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@Jamie771 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

[Jamie771]

Hi problem with discovery plus sorted I had to log in to discovery plus & use code shown on my LG TV then app started working thx for your advice

[Sparky21]

I am getting the same problem today. States I need to upgrade to watch. Tried signing in and out, resetting apps etc on LG tv and sky q box with the same result