Discovery+ - Upgrade to watch programme

[Ray1935]

I am a SkyQ user. When I access, and already linked ...., Discovery + app and select any programme to watch, when I select watch now always I get the message Upgrade to watch. As this channel is part of my SkyQ package I should not have to pay for extra subscription.

my account needs to be reset so I can use Discovery+ as I need to be able to watch the programmes on the channel.

[Greenfingers001]

Hi there Ray1935 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Ray1935]

Hi, any updates on my issue?

[Ray1935]

Hello, can anyone help me with this issue?