I can’t connect my tv to broadband router, it stopped working

[Pat161]

My tv was connected to broadband router as I use to be able to watch Netflix. Two weeks ago it stopped working and now it won't connect tv to broadband router

[Addie15]

Hi there, @Pat161. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@Pat161 wrote:

My tv was connected to broadband router as I use to be able to watch Netflix. Two weeks ago it stopped working and now it won't connect tv to broadband router

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Hi @Pat161 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your TV by turning the power off at the socket for 30 sec then turn back on?.

[Hayden+mullinder]

SAME!!! in last night when I talking Snapchat stopped working broadband sky... I wanna move 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.